Consumer Protection Association

We are a member of the Consumer Protection Association (CPA).

This ensures that you are dealing with a reputable company that has been fully vetted in terms of  trading records, financial position, quality of work, trading practices and customer service.

CPA gives customers peace of mind by providing a 10-year Insurance Backed Guarantee (IBG). IBG is valuable protection in the unlikely event of an installation company or contractor ceasing to trade.

The Consumer Protection Association is one of the UK’s top consumer protection agencies. For over 20 years, they have been working to protect homeowners from rogue traders. They are an independent organisation that ensures that home improvement companies provide their customers with a high-quality level of workmanship and customer service. Members are also required to display best trading practice standards throughout their business.

The CPA is regulated by the Financial Conduct Authority (FCA) and they aim to give peace of mind to homeowners throughout the buying process and for years after the purchase.

They also inspect their members regularly by contacting customers that have recently purchased a product to ensure the company provided a quality product and good customer service.

See CPA customer leaflet here